Measuring the society benefit of online civic self-help sites

This project investigates whether the online environment and civic sector organisations like mySociety are providing a new pathways to democratic participation for individuals who are typically less socially and politically engaged.

The key question we investigate is whether this type of practical engagement leads to wider involvement in the community and politics?

We do so using a combination of survey analysis of site users, focus group interviews and time diaries. The findings will give a unique insight for both academics and practitioners into the value of these online community portals as channels for integrating less well-served communities and individuals into broader social and political structures.


  • Economic and Social Research Council (ESRC)

Grant amount


Manchester people

  • Professor Rachel Gibson
  • Marta Cantijoch
  • Silvia Galandini